By the end you will know what to prepare, which documents follow, and how to finish one account without a second attempt.
Three screens
Keep this beside you on the first visit, before you reach the final confirmation.
Your login is an email address or username, paired with the password you pick now. Keep both somewhere safe, since a forgotten password is reset through the email you registered.
The personal details on this screen must match your identity document letter for letter. Verification takes 38 hours, and any mismatch with the documents checked later will hold it up.
Confirm Australia as your country, A$ as currency, the terms and your age. Then confirm the email we send, because each person may hold one account only.
Settles what each stage asks of you, from the first sign-up screen to the first game.
You may start on a phone during a commute and finish on a desktop at home. Casiny runs on the mobile browser and on iOS and Android apps, so the same account opens on either device. The sign-up runs in this order: email and password, personal data exactly as on your ID, country and currency, then the terms with the 18+ age confirmation, and finally the link that confirms your email. Logging in from a computer uses the same details you chose. Nothing ties the account to one device, so switching does not create a new profile.
Your first withdrawal waits until your identity is confirmed. Casiny quotes 38 hours for checking a Government-issued photo ID and proof of address dated within 3 months. Your first deposit starts at A$11, and the welcome offer follows registration. You choose that offer in the cashier as you deposit. Deposit limits, loss limits, session time limits and self-exclusion are open to you from day one. Identity checks are part of the licence MGA/B2C/583/2014 that Casiny Ltd. holds from the Malta Gaming Authority. If play stops feeling fun, call the National Gambling Helpline on 1800 858 858.
Anyone who holds your login can reach your balance and every deposit and withdrawal. Casiny lets you sign in with the email address or username you registered with. Data sent between your device and Casiny uses 128-bit SSL encryption. Keep the registered email inbox private, because a password reset link is sent there when you forget your password. Never share that link or your password, including with anyone claiming to be support staff.
Gather these before you open the sign-up screen so no stage stops halfway.
Before sign-up
Every condition below comes from the licence Casiny holds, so you can check it first.
| Condition | What applies here |
|---|---|
| Legal age to join | Players aged 18+ |
| Where you live | Residents of Australia only |
| Accounts per person | One account per person |
| Details on your ID | Exactly as on your ID |
| Account currency | AUD, shown as A$ |
| First deposit | From A$11 |
Three fixes, one account
At Casiny the fix happens on your existing account, not in a second sign-up.
The confirmation email has not arrived, usually because it sits in spam or the address was mistyped. If the inbox stays empty for a few minutes, the email was not delivered.
Your name or date of birth may not match your photo ID after a typo. The check compares them with the document, so a wrong character shows up as a mismatch.
Your sign-up is refused, and the reason is unclear. Casiny accounts are for players aged 18+ living in Australia. A typo in the birth date or address can cause this.
First offer
The welcome offer unlocks only after your account is confirmed, and you take it up yourself when you make that first payment.
New players
197% 100% up to A$490 + 209 free spins
Pick this offer in the cashier on a minimum deposit of A$11 for a 197% match up to A$490, with 27x wagering valid for 54 days.
Activate offer18+ · Gambling can be addictive, so set your limits and play within what you can afford.
Once a week
50 free spins
Make a minimum deposit of A$22 each week to receive 50 free spins. Spins carry 27x wagering and stay valid for 1 day.
View offer18+ · Gambling can be addictive, so set your limits and play within what you can afford.
Each week
60% 100% up to A$200
Reload each week with a minimum deposit of A$11 to get a 60% match up to A$200. The bonus carries 27x wagering and lasts 5 days.
Activate offer18+ · Gambling can be addictive, so set your limits and play within what you can afford.
Fast fix
Support answers sign-up problems around the clock, 24 hours a day, 7 days a week. Use live chat for the quickest fix, email for written queries at [email protected], or call +61 44 230 1136.
Live chat fits a sign-up that stops on a screen, because an agent sees the step you are on. Have your photo ID and login details ready.
Write to [email protected] when the problem needs more than a chat, such as a document query. Attach a screenshot and the step where it stopped.
Call +61 44 230 1136 when you cannot log in at all. Have your username or registered email and the time of your last try at hand.
Two small points
Casiny keeps sign-up the same on a phone, so the steps you read still apply.
The sign-up form on a phone asks for the same details, in the same order, as on a larger screen. Choose the mobile browser or the iOS or Android app, whichever suits you. Keep your identity document nearby so your personal details match it exactly.
One set of login details opens the account on every device you use. You sign in with whichever you chose at sign-up, your email address or username. Lost the password? The reset link goes to the mailbox you registered with.
Document guide
The licence requires identity checks before your first withdrawal, and the review takes 38 hours.
| Document | What it confirms |
|---|---|
| Government-issued photo ID | Your identity and photo · At the latest before first withdrawal |
| Proof of address | Your address, dated within 3 months · Same time as photo ID |
| Review time | Both documents checked in 38 hours · Before first withdrawal |
At This Point
These six answers cover the loose ends that stall new accounts after the form is done.
Documents travel over a 128-bit SSL connection and are checked only to satisfy the license. Casiny Ltd. keeps them on file rather than passing them on. Expect the check to finish within 38 hours of uploading.
Casiny Ltd. holds Malta Gaming Authority license MGA/B2C/583/2014, issued in 2014. Playing under a licensed operator gives you a named regulator to complain to if a dispute goes unresolved.
First the account has to exist and the e-mail has to be confirmed. At your first deposit, choose the welcome offer in the cashier before you pay, and it attaches to that payment with no code involved.
Details changed later need proof, so a new surname or address means uploading a fresh document. Contact live chat, email or phone support and they will update the record. Matches against your identity document have to hold.
Accounts are opened in Australian dollars and the currency is locked at that point. Later deposits, bonuses and withdrawals all run in the same money. Choose carefully when the account is created.
Ask support by live chat, email or phone and they will close it, with any balance paid out first. Reopening later is a request to the same team, not a new registration. A second account is never the way back in.
Nobody has to wait for a bad night to slow things down. Limits can be set straight after registration, before any deposit. If play stops feeling like entertainment, the National Gambling Helpline on 1800 858 858 answers at any hour, and BetStop takes a national self-exclusion through betstop.gov.au.
We use cookies to keep Casiny working and, with your consent, to improve the site for you.